Call Centre Reservations Representative

About the role

We are looking for a professional, polished and guest‑focused Call Centre & Reservations Representative to join The Groves in Riyadh. As one of the first points of contact, you will help create a seamless and positive experience for our guests by handling phone enquiries and managing restaurant reservations.

Key responsibilities

• Answer incoming calls promptly, professionally and with a warm approach.
• Handle restaurant reservations, booking enquiries, amendments, cancellations and general guest requests accurately.
• Provide up‑to‑date information on restaurants, menus, events, operating hours, promotions and facilities.
• Assist guests in selecting suitable dining or entertainment experiences based on their preferences.
• Maintain accurate records of bookings and guest interactions in the reservation/CRM system.
• Resolve guest questions and concerns, escalating complaints when necessary.
• Coordinate with restaurants, guest relations, operations and other departments to ensure requests are fulfilled.
• Communicate any changes to reservations, operating hours or events proactively.

Required profile

• Minimum 2 years experience in a call centre, hospitality or customer service role.
• Business‑level proficiency in English.
• Strong communication skills and a calm, friendly demeanor during high‑volume periods.
• Ability to protect guest information and maintain confidentiality.

Required skills