CRM Support Analyst – Salesforce Operations

About the role

Mozn is looking for an experienced CRM Support Analyst to join its Commercial Operations team in Saudi Arabia. The role focuses on driving user adoption, automating business processes, and ensuring the Salesforce platform serves as the single source of truth for customers and pipeline.

Key responsibilities

• Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types.
• Administer data imports, updates, cleansing, and deduplication to guarantee data accuracy.
• Monitor system usage, adoption, and performance, identifying improvement opportunities.
• Serve as the primary point of contact for Salesforce‑related questions, issues, and enhancements.
• Translate business requirements into scalable Salesforce solutions.
• Build and maintain reports and dashboards for sales performance and executive reporting.
• Support lead, opportunity, account, and pipeline management processes.
• Ensure adherence to Salesforce best practices, security standards, and data governance policies.
• Create and maintain user documentation, training materials, and process guides.

Required profile

• 1‑3 years of hands‑on experience with Salesforce Sales Cloud.
• Demonstrated ability to drive user adoption of a platform.
• Preference for Saudi national candidates in line with Saudization requirements.
• Strong analytical thinking and technical troubleshooting skills.

Required skills

• Salesforce Administration
• Salesforce Configuration
• Data imports and data cleansing
• Reports and Dashboards creation
• Data Governance
• Technical Troubleshooting
• Salesforce Administrator Certification