Enterprise Customer Success Manager (Remote)

About the role

Canonical is seeking an Enterprise Customer Success Manager to join its globally distributed team. The role is fully remote and focuses on guiding large enterprise customers through adoption of Canonical’s open‑source solutions, ensuring satisfaction and driving growth.

Key responsibilities

• Onboard new enterprise customers and introduce them to Canonical products and support processes.
• Manage and coordinate complex implementation projects in collaboration with developers and product teams.
• Develop trusted relationships, understand customer objectives and align expectations.
• Identify opportunities to expand usage of services such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes and data applications.
• Reduce churn risk by proactively addressing pain points and delivering a clear collaboration roadmap.

Required profile

• Minimum 5 years (60 months) of experience in customer success, account management or related enterprise‑focused roles.
• Proven ability to work independently in a remote, distributed environment.
• Strong communication skills and a customer‑centric mindset.

Required skills

• Salesforce
• Security
• Data applications
• CRMs
• Linux OS
• Migration
• Networking
• Jira
• Storage
• IoT
• Cloud Computing