Room Dining Order Taker
The Ritz-Carlton Hotel Company, L.L.C.
وصف الوظيفة
About the role
The Order Taker in Room Dining provides telephone support for guests ordering room service, ensuring accurate order entry, timely delivery, and a high level of guest satisfaction within a luxury hotel environment.
Key responsibilities
- Take room service orders over the phone and record transactions in the MICROS system.
- Answer guest questions about menu items, wine selections, and dietary requirements.
- Communicate special requests, allergies, and dietary needs to the kitchen staff.
- Notify guests and management of any delays in service delivery.
- Maintain cleanliness of the work area throughout the shift.
- Process all payment methods and complete closing MICROS reports.
- Follow company safety, security, and uniform policies.
- Provide courteous, professional telephone etiquette and assist guests with disabilities.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
- Strong attention to detail and ability to maintain confidentiality.
Required skills
- Proficiency with the MICROS point‑of‑sale system.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في المملكة العربية السعودية.
الرواتب حسب المهنة
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جاري تحليل سيرتك الذاتية...
The Ritz-Carlton Hotel Company, L.L.C.
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