Telephone Operator

About the role

We are seeking a dynamic and self‑motivated Telephone Operator to join our front‑office team. In this role you will be the first point of contact for guests calling the hotel, delivering professional and courteous service that enhances their stay.

Key responsibilities

• Answer every guest call in a friendly, professional manner and greet guests by name.
• Maintain effective communication with all departments to ensure smooth service delivery.
• Handle guest queries politely, exceed expectations, and provide accurate information about the hotel and local services.
• Use the Opera guest profile system to keep guest information up‑to‑date.
• Process long‑distance call vouchers and record them on the traffic sheet.
• Manage the wake‑up call sheet and deliver calls on time.
• Operate the switchboard efficiently, transferring internal and external calls quickly.
• Take and relay messages for guests and management according to standards.

Required profile

• Hospitality diploma or degree with relevant experience.
• Excellent written and verbal English communication with strong voice modulation.
• Customer‑driven, proactive, outgoing, and able to work under pressure.
• Team player who thrives in a multicultural environment.
• Understanding of job responsibilities, taking responsibility, recognizing differences, customer focus, adaptability, and teamwork.

Required skills

• Proficiency with the Opera PMS (hotel management system).
• Basic computer literacy.

What we offer

• Opportunity to develop a career in a leading hotel brand.
• Collaborative, multicultural work environment.