Customer Service Representative – Import & Export Shipments

About the role

DHL is looking for a customer‑focused professional to join its Import & Export team in Saudi Arabia. You will ensure shipments are processed smoothly, respond to customer inquiries, and support the team in meeting service standards.

Key responsibilities

• Open and follow up SPARK requests and network files for import and export shipments without documentation.
• Monitor daily DCE/CCCT to verify IOR shipments and update traces.
• Verify or reject customers' IOR applications and link IOR numbers to shipments.
• Obtain required documents from customers or origins to facilitate customs clearance.
• Answer incoming calls, resolve queries, and provide information on clearance and customs requirements.
• Maintain sustainable relationships through outbound calls and callback activities.
• Follow NTP procedures, DHL policies and adapt to changes in Saudi customs regulations.

Required profile

• High school diploma or higher.
• Customer‑oriented with strong communication skills.
• Ability to work in a team and follow established procedures.
• Good time‑management, adaptability and attention to detail.

Required skills

• Proficiency in Microsoft Office.