Reservations Supervisor (Makkah, Saudi Arabia)

About the role

We are seeking a professional, organized, and customer‑focused Reservations Supervisor to join our team in Makkah, Saudi Arabia. You will oversee the day‑to‑day operations of the Reservations Department, ensuring exceptional guest service, accurate reservation management, and revenue optimisation while guiding the reservations team.

Key responsibilities

• Supervise daily operations of the Reservations Department, handling all reservation requests efficiently.
• Oversee incoming reservations via phone, email, and online channels, ensuring accuracy and timeliness.
• Support, coach, and guide the reservations team to deliver excellent guest service and productivity.
• Maintain accurate reservation data in the Property Management System (PMS) and monitor room inventory, availability, and rate integrity.
• Promote hotel facilities, room categories, packages and special offers, encouraging upselling and cross‑selling.
• Handle complex reservations, VIP bookings, special requests and guest concerns professionally.
• Coordinate closely with Front Office, Revenue Management, Sales and other departments for seamless guest experiences.
• Assist in managing group reservations, rooming lists and allotments in collaboration with the Sales team.
• Prepare and review daily, weekly and monthly reservation reports, tracking pick‑up, cancellations, no‑shows and booking trends.

Required profile

• Vocational Certificate or Bachelor’s degree in Hotel Management, Business Administration or equivalent.
• Minimum 1 year of experience in a similar supervisory role or 6 months in reservations/front‑office operations.
• Excellent written and verbal English communication skills; fluency in English is required.
• Flexible schedule with availability to work evenings, weekends and holidays as needed.

Required skills

• Proficiency in Microsoft Office suite.
• Experience with property management systems, preferably OPERA.

What we offer

• Discounted Heartist® rates across a global network of 5,600 properties and 10,000 food & beverage venues.
• Opportunities to grow and travel globally across more than 110 countries and 45 hotel brands.
• Continuous learning and investment in your professional development.