Territory Manager

About the role

The Territory Manager will drive revenue growth for DHL within an assigned geographic area in Saudi Arabia. Reporting to the Direct Sales Manager, you will nurture existing client relationships while actively pursuing new business opportunities, ensuring high‑quality service and customer satisfaction.

Key responsibilities

• Act as the face of DHL, responding to customer enquiries professionally and courteously.
• Maintain regular contact with existing customers to build multi‑level relationships and retain sales revenue.
• Identify customer needs, propose DHL solutions, and negotiate to increase service usage.
• Generate and follow up on new business leads, persuading prospects to adopt DHL services.
• Collaborate with internal departments, including accounting, to monitor credit issues and ensure timely payments.
• Document sales activities and report progress to the Direct Sales Manager.

Required profile

• Minimum 12 months of experience in sales, customer service, or related commercial roles.
• Strong communication and relationship‑building abilities.
• Ability to work independently and meet sales targets.
• Basic understanding of logistics and freight services is advantageous.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.