Assistant Store Manager – Retail Operations

About the role

The Assistant Store Manager supports the Store Manager in daily store operations, ensuring sales targets are met and the team delivers an exceptional customer experience. This role acts as the deputy, overseeing store performance and staff when the Store Manager is absent.

Key responsibilities

• Lead the team to uphold high customer service standards and create memorable experiences.
• Drive sales performance by monitoring KPIs and initiating improvement actions.
• Manage and execute sales promotions and brand activities, coordinating with Marketing, Buying, and Planning.
• Maintain smooth store operations, handling disruptions promptly.
• Ensure compliance with company policies to minimise stock loss and damage.
• Build professional relationships with support functions and provide feedback to enhance store performance.

Required profile

• High school diploma (or equivalent); retail‑related qualification is a plus.
• Minimum 4–5 years of experience in retail, with demonstrated management capabilities.
• Strong leadership and people‑development skills.

Required skills

What we offer

• A friendly, positive work environment.
• Opportunities to work with a diverse team of over 45,000 colleagues.
• Access to the company’s Leadership Model and career development programs.