Captain Waitress

About the role

Little Krazy, a whimsical fine‑dining concept, is looking for an experienced and guest‑focused Captain Waitress to lead a service section. You will ensure every guest receives attentive, knowledgeable and personalised service from arrival to departure while acting as the key link between guests, kitchen, bar and front‑of‑house teams.

Key responsibilities

• Deliver exceptional, personalised table service and manage a designated dining section throughout each shift.
• Welcome guests, present the menu, explain dishes, ingredients, preparation methods and daily specials.
• Provide expert recommendations, upsell premium items and handle dietary requirements and allergies.
• Accurately take orders, enter them into the POS system and coordinate with kitchen and bar for timely service.
• Monitor guest satisfaction, resolve concerns and escalate issues when necessary.
• Lead, mentor and support waiters and food runners, ensuring consistent service standards.
• Assist in training, coaching and mentoring junior front‑of‑house team members.
• Process guest bills efficiently and maintain comprehensive knowledge of all food, beverage and promotional offerings.

Required profile

• 1‑3 years’ experience as a Captain Waitress or Senior Waitress in a premium restaurant, luxury hotel or fine‑dining establishment.
• Warm, engaging and professional approach with a genuine passion for hospitality.
• Fluent English with excellent verbal communication skills.
• Outgoing, confident and charismatic personality with strong interpersonal abilities.
• Proven ability to upsell effectively and remain calm, organised and efficient in a fast‑paced environment.

What we offer

• Competitive salary package aligned with market standards.
• One‑year contract including visa, flights, accommodation and transport allowance.
• Career development opportunities and internal promotions across departments and seasons.
• Creative and collaborative work culture focused on passion, innovation and attention to detail.
• Exposure to high‑end hospitality and entertainment concepts, including premium events during Riyadh Season.
• Cultural diversity with a team of professionals from around the world.