Coordinator - Guest Services

About the role

The Guest Services Coordinator is the first point of contact for visitors, ensuring a welcoming and efficient experience. You will manage reception areas, handle communications, and support HR processes related to onboarding and termination.

Key responsibilities

• Receive, welcome, and direct visitors to the appropriate person, department, or meeting room.
• Maintain reception and common areas in a tidy and clean condition.
• Answer and transfer phone calls to relevant stakeholders and address queries as needed.
• Assist the HR team with onboarding and termination activities.
• Perform basic clerical tasks such as copying documents and booking meeting rooms.
• Receive, sort, and distribute mail and deliveries promptly.
• Arrange airport pickups for designated individuals when required.
• Manage office supplies and equipment, ensuring availability.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• Experience in guest services, reception, or hospitality.
• Exceptional communication and interpersonal abilities.
• Strong organizational skills with attention to detail.
• Fluency in Arabic and English is preferred.

Required skills

What we offer

• Dynamic work environment with exposure to multiple departments.
• Opportunities to develop HR and hospitality expertise.